How is the delivery window set?
From the distance, the route and the depot's load for the day. The technician confirms a window on the call, and no exact hour is promised.
The depot runs several routes a day, and the window is set around them. A delivery that is booked for a time the route cannot meet is moved to the next window, and the contact is told the same day.
Ask on the call for the earliest window. We do not promise a time that the route cannot keep, because a broken promise costs the site more than a short wait.
What does the access check look for?
A route the truck can reach, a gate tall and wide enough, a turning area, and a placement that is firm and level. Each item is confirmed on the call, not discovered at the gate.
The check asks about the last stretch of road, because that is where most deliveries fail. A gravel drive or a steep approach can stop a truck, and the crew then has to unload by hand.
The contact on site is asked to be present for the delivery. Without a contact, the unit can be placed on the wrong spot or left in the truck.
- Road and last stretch confirmed
- Gate height and width checked
- Turning room for the truck
- Firm, level placement confirmed
- Contact present for delivery
How is servicing timed on a remote site?
Servicing is set for a time the contact is present and the route is clear, and it is booked as a visit, not a phone call. A remote site may need fewer, longer visits rather than many short ones.
A remote servicing visit costs the route time as well as the work time. The schedule groups visits where it can, and the contact is told the next date in writing.
Remote sites with a long gap between visits need a plan for the units in between. The technician reviews the plan with the contact before the gap begins.
What happens at pickup on a park or field?
The unit is picked up on the closing date, the placement is cleared and the condition is recorded. The pickup route is planned the same way as the delivery.
A park or a field has a closing date set by the permit. The pickup is booked inside that date, and a unit that stays past it becomes the applicant's problem with the City.
The contact signs the pickup sheet. The sheet records the date, the unit and its condition, and it closes the rental.
What happens when a delivery goes wrong?
The technician calls the contact before the truck leaves the depot, and the window is moved or the unit is placed on another spot the contact approves. A failed delivery is not left unexplained.
The most common failures are a gate that does not open, a spot that is wet or soft, and a contact who has left. Each one is handled on the phone before the truck is wasted on the route.
The depot records the reason for any failed delivery, and the next delivery is booked with the fix written into the order. That record keeps repeat failures from happening.
How are multiple units delivered to one site?
On one route, with each unit set in turn and the contact signing for all of them. A site with several units gets a single delivery window and a single servicing route.
Several units to one site are delivered on one trip where the truck can carry them. The placement of each unit is marked on the plan before the truck leaves, so the crew sets them in the right places.
The servicing visit covers all the units on the site in one route. The schedule lists each unit by its position on the plan.
What does the depot need to know to plan a route?
The address, the access notes, the gate, the contact and the unit count. With those five items the route can be planned in one pass, instead of being corrected on the road.
A depot that plans the route from a complete order sends the right truck and the right tools. An order with a missing gate code or a missing contact costs a second trip, and the second trip is billed to the time it takes.
The technician confirms the order with the contact by phone before the route is set. That call is the last check before the truck leaves the depot.
